Conflict Resolution: Getting Along at Work | HR Series for Supers & Managers

For additional training in this topic area check out:

• Negotiation & Management Skills | Live, Online (8 Hours)
• Communication, Negotiation and Conflict Resolution | E-Learning, Self-Paced (5 Hours)

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Part of our HR Series for Supers & Managers. Sessions have no prerequisites and can be taken in any order. Participants are not obligated to attend additional sessions in the series.

Effective conflict resolution skills are critical for personal growth and development. This session will walk through the basics of identifying and responding to conflict and explore various conflict resolution styles. Participants will walk away with intervention strategies and techniques to manage and enhance productivity and performance.

By the end of this session, participants will learn about:

• What conflict is and how it can escalate
• Types and stages of conflict
• Common conflict resolution styles and when to use them
• Effective techniques for intervention strategies
• Ways to manage conflicts to enhance productivity and performance

Disclaimer:  The content of this presentation is for informational purposes only and should not be construed as legal advice. 

• Hosted on the Zoom platform. Access information for the virtual session and any materials will be provided to you via email in advance of the training.
• This session is offered in partnership with local construction associations in Canada, and you will be participating with peers from multiple regions.

Please make sure you have the following:

• Computer or laptop with webcam: This course will involve on-screen interaction with your instructor and classmates, reading/viewing on-screen content like slides or videos, and interacting via typing with questions or responses. For this reason, we recommend that you have a full computer/laptop set-up and don’t recommend using a cell phone or tablet to attend the training.
• A quiet space with minimal distractions: plan to be fully engaged in the class and clear your work schedule just as you would for attendance in an in-class program.