Skip to content

Registration Cancellation & Course Refunds

VICA COURSE POLICIES

In-person Courses: Vaccination Policy

VICA will follow health and safety requirements for in-person courses as directed by the BC Public Health Office (PHO). As we continue to live with COVID-19, we recognise that these PHO mandates may change from time to time, and vaccination may or may not be mandated by the PHO as a requirement for event attendance. However, to continue to safeguard our community’s health, VICA’s preference is for all in-person course attendees to be fully vaccinated.

Course Cancellation/Refund Policies

E-Learning

  • No refunds or cancellations are permitted once an order has been placed for an E-learning course.

In-Person Training

  • Registration cancellation request/notification received:
    • Ten (10) business days before the course start date: Full refund of registration fees
    • Less than ten (10) business days before the course start date, and up to five (5) business days before the course start date: Refund of half (50%) course registration fees. No transfers to future course dates.
    • Less than five (5) business days before the course start date and course no-shows: No refunds. No transfers to future course dates.
    • Substitution of another member of your company/team is permitted up to the course start date for no additional fee.

Virtual Training

  • Registration cancellation request/notification received:
    • Five (5) or more business days before the course: Full refund of registration fees
    • Less than five (5) business days before the course/day of the course: No refunds. No transfers of registration fee to a future course date.
    • Substitution of another member of your company/team is permitted up to the course start date for no additional fee.
  • Unless otherwise stated, every person able to see, hear, and observe the virtual course sessions must be a paid participant. Non-compliance of this requirement will result in removal from the course. Refunds will not be issued to students who are removed from the course for non-compliance of this requirement.

*Construction 101 (Virtual Course)

  • Registration cancellation request/notification received:
    • Three (3) weeks before the course start date: Full Refund of Registration Fee
    • Less than three (3) weeks before the course start date: No refunds. No transfers of registration fee to a future course date.
  • Please Note: Construction 101 delivered virtually is subject to a unique cancellation and refund policy due to the limited seats and extensive coordination required to provide students with hard-copy materials. We appreciate your understanding.