Facilitating Important Conversations

Leaders who acquire strategic communication skills, mindsets, and attitudes set themselves apart and enjoy successes that others do not. They understand that the most important thing a leader must do is ask the right questions and listen attentively for the answers.

They know how to effectively communicate vision, initiatives, tasks, ideas and strategy to all levels of the organization. Simply put, leaders who know how to communicate inspire their people, strengthen their companies, and increase competitive advantage!

Live, Online, Instructor-led training.

• This workshop is hosted on the Zoom platform. Access information and any course materials will be provided to you via email in advance of the training.

In order to attend, you’ll must make sure you have the following:

• Computer or laptop with webcam: This course will involve on-screen interaction with your instructor and classmates, reading/viewing on-screen content like slides or videos, and interacting via typing with questions or responses. For this reason, we do not recommend attend using a tablet or cell phone.
• A quiet space with minimal distractions: Please plan to be fully engaged in the class, and clear your work schedule just as you would for attendance in an in-class program.

By the end of this workshop you will be able to:

• Identify the components and workings of the Emotional Brain and relational feedback loops.

• Identify the anatomy/structure and dynamics of a relationship.

• Create a safe, trusting environment within which the conversation can proceed and evolve.

• Use a coach approach to identify the root issues in a difficult conversation – What’s really happening?

• Employ active listening skills that will ensure that all parties are heard, seen and understood.

• Apply techniques like labelling and re-framing to disarm emotional triggers and disrupt emotionally patterned behaviour.

• Provide effective feedback that promotes growth and engagement.

• Strengthen existing relationships and foster
  new ones.