Facilitating Important Conversations | LIVE, Online

Strategic Communication Skills - Motivate and Engage

They understand that the most important thing a leader must do is ask the right questions and listen attentively for the answers.  They know how to effectively communicate vision, initiatives, tasks, ideas and strategy to all levels of the organization.  Simply put, leaders who know how to communicate inspire their people, strengthen their companies, and increase competitive advantage!

This course is delivered live online by the instructor via ZOOM.  Access details and course materials (if applicable) will be provided to you in advance of the training.

This course requires full, face to face interaction between the instructor and participants. Each participant will need their own computer and quiet space. To attend and successfully complete the training, please ensure you have the following:

1. Computer or Laptop WITH Webcam

• A webcam is required for live participation and engagement with the instructor and classmates.
• You will view slides, videos and other content, and interact through chat and discussions.
• Tablets and cellphones are NOT permitted.

2. Reliable Internet Connection

• A stable, high speed connection is required for smooth audio and video throughout the session.

3. Quiet, Distraction Free Space

• Plan to be fully engaged during the class. Please clear your work schedule just as you would for an in person session.

4. Full Attendance

• Attendance for the entire scheduled duration of the course is required to receive a Certificate of Completion.

By the end of this course you will be able to: 

• Identify the components and workings of the Emotional Brain and relational feedback loops.
• Identify the anatomy/structure and dynamics of a relationship.
• Create a safe, trusting environment within which the conversation can proceed and evolve.
• Use a coach approach to identify the root issues in a difficult conversation - What's really happening?
• Employ active listening skills that will ensure that all parties are heard, seen and understood. 
• Apply techniques like labelling and re-framing to disarm emotional triggers and disrupt emotionally patterned behavior.
• Provide effective feedback that promotes growth and engagement.
• Strengthen existing relationships and foster new ones.